Frequently Asked Questions

Orders and Delivery

Useful Shopping Info

How long does delivery take?

We aim to deliver next day but please allow 48 hours.  See more details – click here

International orders take about 3-7 days to arrive but allow 14.

Do you ship internationally?

Yes, click here to see international shipping rates.

Which courier do you use?

The nature of our products are they are mostly small enough to be envoloped.  We rely on the Royal Mail for UK
and  international deliveries. 

Our customers often comment on the speediness of delivery and we request a signature to ensure safe arrival.

Do you charge VAT?

Yes we are a UK business, registered to collect VAT on behalf of HMRC

What types of payment do you accept?

Credit/Debit card, bank transfer and Paypal.  If you are ordering and using bank transfer please allow additional delivery time.

Do you have a minimum order value?

Yes but it’s only £15 (Nett of VAT).  Orders over £50 receive free UK delivery.

Online Safety

Customer Service

Can I request I see or you remove my data?

Yes, of course it’s a GDPR requirement we comply with.  Please click here for more info about data collection and our privacy statement. 

You can request data access directly – click here to review your data.

Do you have Browser & Server protection?

Yes! In Abundance.. 
Security measures include Anti-Virus & Malware, Ddos Prevention, Phishing, Syphoning protection and our content is cached globally via secure CDN (Content Delivery Network)
Your browser connection to us is via SSL and certififed to be correct.  If you do NOT see a padlock in the URL bar – please move away from the site and report this immediately.

Did you know we run a “Bug Bounty”?  Email [email protected] for details.

Can I see the progress of my orders?

Yes, simply login to your account (click here) Any orders you have processed will be visible here, including pending.

What about refunds?

We do try and give customers the best experience, please see our refunds policy here

A Note About Diamonds

Please note ALL Diamonds featured may vary by two grades. For more information, please research “GIA Grade Color Scale” or request information by emailing [email protected]

 

Can you source Gems not listed?

Perhaps! Please get in touch: [email protected] and we’ll certainly make an effort to source for you.

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